Shipping policy
We want getting your Tinyroo order to feel simple and transparent.
Order Processing
Orders require processing before shipment.
Processing time: 48 hrs
Once your order has shipped, you will receive a shipping confirmation where available.
Shipping
Tinyroo offers free worldwide shipping.
Estimated delivery time:
5-10 business days
Delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
During busy periods, holidays or circumstances outside our control, delivery may take longer.
Tracking
Where tracking is available, tracking information will be sent after your order has been dispatched.
Tracking information may take some time to update after shipment.
Incorrect Addresses
Please carefully check your shipping address before completing your order.
If you notice an error, contact info@tinyroo.shop as soon as possible.
Once an order has been processed or shipped, we may not be able to change the address.
Tinyroo cannot guarantee replacement or reimbursement where a parcel cannot be delivered because an incorrect or incomplete address was provided by the customer.
International Orders
Tinyroo ships internationally.
Depending on the destination, customs procedures or local carrier delays may affect delivery.
Any import duties or taxes will be handled in accordance with what is stated at checkout and applicable local rules.
Lost or Delayed Packages
If your order appears significantly delayed, contact:
Please include your order number so we can investigate.
Damaged Packages
If your item arrives damaged, defective or incorrect, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photographs where relevant
We will work with you to find an appropriate solution.
hases within 14 days, subject to applicable conditions and exceptions.